Cancelling your Cinderblock subscription

You can cancel your Cinderblock subscription at any time from the Billing page in Company Settings. No need to contact support.

How cancellation works

Cancellation takes effect at the end of your current billing cycle — you’ll keep full access to Cinderblock until then. You won’t be charged again after cancellation.

How to cancel

1. Go to Company Settings → Billing
2. Click Manage Subscription
3. Select Cancel Subscription
4. Follow the on-screen prompts to confirm

You’ll see a confirmation message once the cancellation is complete. No email confirmation is sent.

What happens to your data

Canceling renewal does not automatically delete your account data. Cinderblock may delete account data once at least 12 months have passed since subscription or trial access ended, provided access has not been restored. An active paid subscription is not treated as expired merely because users do not log in. Deletion is discretionary rather than automatic at 12 months. This policy does not guarantee that records will remain recoverable or be retained indefinitely.

An authorized customer representative can contact support to request an export while data remains available or to request earlier deletion, subject to verification of their authority. The 12-month threshold does not delay a valid earlier deletion instruction or override applicable law. See the Terms and Conditions for the full retention policy.