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Complete, cancel, or reopen an appointment

Last updated: November 4, 2026


Change an appointment’s status from the appointment itself.

Mark an appointment complete

  1. Open the appointment and select its status.
  2. Select Mark complete.
  3. Select Confirm.

Complete an appointment with users checked in

  1. Open the appointment and select its status.
  2. Select Force complete.
  3. Review the checkout time. Users still checked in are checked out at this time.
  4. Select Complete appointment.

Cancel an appointment

  1. Open the appointment and select its status.
  2. Select Cancel appointment.
  3. Select Cancel appointment to confirm, or Go back to leave the appointment unchanged.

A canceled appointment isn’t deleted. To find it, choose Canceled in the list view. See View your schedule.

Reopen an appointment

  1. Open a completed or canceled appointment and select its status.
  2. Select Reopen appointment.
  3. Select Confirm.

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