Email Notifications

Q: "Can I customize what the notification emails say?"

"Yes. You can edit the message content for each notification type so the language matches your business. The emails include your company branding automatically."

Q: "Do customers need an account to receive notifications?"

"No. Email notifications are sent directly to the customer's email address on file. They don't need a Cinderblock account or to download anything to receive appointment reminders, estimate links, or invoice notifications."

Q: "Can I turn off notifications for a specific job or customer?"

"Yes. You can disable automated notifications for individual jobs when the situation calls for it — for instance, if you're handling a sensitive account that needs manual communication instead."

Keep customers informed automatically, from appointment confirmations to overdue invoice reminders, without sending a single email manually.

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Cinderblock notification settings showing automated email rules for appointments, estimates, and invoices.

Appointment confirmations and reminders

Customers receive automatic confirmation emails when appointments are scheduled and reminder emails before the visit. Reduce no-shows and cut down on “what time are you coming?” calls without any manual effort.

Auto-send on schedule
Customizable reminder timing
Works for all appointment types

Cinderblock appointment confirmation email settings showing timing and recipient options.

Estimate and invoice follow-ups

Automatically remind customers when an estimate hasn’t been signed or an invoice is overdue. Set the schedule once and Cinderblock handles the sending — the reminders stop as soon as the customer signs or pays.

Estimate follow-up reminders
Overdue invoice reminders
Stops when paid or signed

Cinderblock reminder settings showing automated follow-up schedule for unsigned estimates and unpaid invoices.

Status-triggered customer emails

Configure emails that fire when a job reaches a specific status — like a welcome message when a job is created or a completion notice when the work is done. Customers stay informed at every stage without you lifting a finger.

Triggered by job status
Welcome emails on job creation
Custom message per status

Get started

Cinderblock status-triggered email configuration showing job status triggers and automated email templates.

Customers always know what’s happening without us sending a single manual email.

It just runs in the background. Confirmations go out, reminders go out, and we get paid faster because invoices don’t sit unseen for two weeks.

Alex, Plumbing Contractor

Keep customers in the loop without the manual work

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14-day free trial. No credit card required.

Features that work together across your jobs

Job management

See every job detail in one timeline.

Scheduling

Plan appointments and crew workload in a shared calendar.

CRM

Keep customer details and job history organized.

Tasks

Break down work into clear steps, and track progress.

Estimates & Invoices

Create and send billing documents in a few clicks.

Purchase orders

Set up and link POs to jobs so orders stay under control.

Mobile app

Log updates from anywhere, even offline.

Team communication

Keep everyone connected without separate chats.

FAQs

If you have any questions about Cinderblock or its features, feel free to reach out.

Yes. You can edit the message content for each notification type so the language matches your business. The emails include your company branding automatically.

No. Email notifications are sent directly to the customer’s email address on file. They don’t need a Cinderblock account or to download anything to receive appointment reminders, estimate links, or invoice notifications.

Yes. You can disable automated notifications for individual jobs when the situation calls for it — for instance, if you’re handling a sensitive account that needs manual communication instead.