Add and manage users

Adding your team to Cinderblock is one of the first things you’ll do after setting up your account. Each person gets their own login, and you control what they can see and do through their assigned role.

User accounts are managed at Company Settings > Users. Only Admins can add, edit, or disable users.

Add a new user

1. Go to Company Settings > Users.
2. Click New User in the top right corner.
3. Fill out the user’s details:
   • User role (required) determines what the user can access. See User roles and permissions for a breakdown of each role.
   • First name and Last name (required)
   • Email (required) this is the address the invitation will be sent to and what they’ll use to log in.
   • Phone (optional)
   • Burden rate (optional) an internal hourly cost used for job costing. When a user logs time on a job, Cinderblock multiplies their hours by this rate to calculate labor costs. This setting is only visible to Admins and Managers by default.
   • User notes (optional) internal notes visible only to Admins. Not shown to the user.
   • Avatar (optional) a profile photo visible inside the app. If no avatar is uploaded, Cinderblock will generate one using the user’s initials.
4. Click Save.

For help calculating an hourly labor cost, use the labor cost calculator. Enter labor burden as a percentage in the calculator, not as the hourly burden amount used in Cinderblock’s user settings. Calculator results don’t transfer into Cinderblock automatically.

Once the account is created, Cinderblock sends the user an email with a link to verify their address and set their password.

Tip: If your new user can’t find the invitation email, ask them to check their Spam or Promotions folder. You can also resend it. See below.

Resend a verification email

If a user never received their invitation or the link expired:

1. Go to Company Settings > Users.
2. Find the user and click the ⋮ menu on the right.
3. Select Resend verification email.

Edit a user

1. Go to Company Settings > Users.
2. Find the user and click the ⋮ menu on the right.
3. Select Edit user.
4. Make your changes and save.

Reset a user’s password

Admins can manually set a new password for any user, useful if someone is locked out on the field.

1. Go to Company Settings > Users.
2. Find the user and click the ⋮ menu on the right.
3. Select Update password.
4. Enter and confirm the new password.

Note: Resetting a user’s password will log them out of all active sessions immediately.

Alternatively, users can reset their own password from My Account > Password or from the login screen using Forgot password.

Disable a user

When someone leaves your team, you can disable their account instead of deleting it. Disabled users lose access immediately and are no longer billed for, but their historical data, timesheets, job history, notes, stays intact.

1. Go to Company Settings > Users.
2. Find the user and click the ⋮ menu on the right.
3. Select Disable user.

Note: Disabled users remain assigned to any jobs, appointments, or tasks they were previously assigned to. You’ll need to reassign those manually if needed.

To re-enable a user, edit their account and toggle Disable account off.