Frequently Asked Questions
General
Most job management software is built for large operations with dedicated office staff. They come with long setup times, steep learning curves, and features you’ll never use. Cinderblock is built for small and mid-sized contractor businesses that need to get organized and get paid without spending weeks learning new software.
A few things that set Cinderblock apart:
It’s organized around the job. Estimates, appointments, tasks, notes, photos, invoices, and payments all live together in one job record, so nothing gets lost between systems.
Your crew can use it from day one. The mobile app is designed for field use: check job details, log time, upload photos, and add notes, even without cell signal.
No feature overload. Cinderblock gives you what you need to run jobs without the enterprise complexity you don’t.
Built-in payments. Customers pay invoices online by card or ACH. No separate payment app needed.
QuickBooks Online integration. Invoices, payments, customers, and services sync automatically so your books stay clean without double entry.
No. Cinderblock doesn’t impose limits on the number of jobs, customers, estimates, invoices, or documents you can create. Your subscription is priced per user. Add as many jobs and customers as your business requires.
The same applies during your 14-day trial. You can create real jobs and real customer records without hitting any caps.
If you use QuickBooks Online, your existing customers, services, and items sync directly into Cinderblock through the QuickBooks integration. No manual re-entry required.
For data from other systems, contact us to discuss your migration. Our team can help you get started without rebuilding everything from scratch.
Yes. Your data is stored on Cinderblock’s cloud servers and backed up automatically. There’s no local installation and no manual backup process required.
Cinderblock’s servers are based in the United States. Your data is encrypted in transit and at rest.
If you have questions about data retention or security, contact us.
Cinderblock updates regularly across both the web app and mobile apps. Because Cinderblock is cloud-based, updates to the web app go live automatically. There’s nothing to install or update on your end.
Mobile app updates are released through the App Store (iOS) and Google Play (Android). If you have automatic updates enabled on your device, they install in the background.
You can see a full list of recent changes in our Changelog.
Pricing & Plans
Cinderblock offers two plans, both can be billed monthly or yearly. When billed yearly there is a 20% discount applied.
Foundation plan
- Billed monthly: $48 /month (includes 2 users; $20/month per additional user)
- Billed yearly: $60 /month (includes 2 users; $25/month per additional user)
Build plan
- Billed monthly: $125 /month (includes 2 users; $30/month per additional user)
- Billed yearly: $99 /month (includes 2 users; $24/month per additional user)
Both plans include a 14-day free trial. No credit card required. See the pricing page for the full plan comparison.
At the end of your 14-day free trial, you’ll be prompted to choose a plan and enter payment information to continue. No credit card is required to start the trial.
All data you created during the trial (jobs, customers, estimates, invoices, notes, and files) carries over to your paid account. Nothing is lost.
If you choose not to subscribe, your account will be deactivated and your data retained for a period before deletion. If you need more time to evaluate Cinderblock, contact us and we can help.
If you cancel, your account is deactivated and your data is retained for a period before permanent deletion. During that window you can reactivate and pick up where you left off.
If you need a copy of your data before canceling, contact us and we can help.
Features
Yes. When you send an estimate from Cinderblock, your customer receives a link to view it online. From that page they can review the line items and accept the estimate directly. No printing, signing, or scanning required.
Once accepted, the estimate status updates in Cinderblock and you can convert it to an invoice in a few clicks.
Yes. Cinderblock integrates with Stripe and Cardknox so clients can pay invoices directly online via credit card or ACH bank transfer. Payment links are included automatically on digital invoices sent through Cinderblock.
You can enable payment processing for some clients and not others, and you’re not required to use it at all. Cinderblock’s billing workflow (estimates, invoices, and payment tracking) works independently of online payment processing.
For questions about payment processing fees or setup, see Billing.
Cinderblock integrates with Stripe and Cardknox for online payments. There are no setup fees and no monthly fees. You only pay a per-transaction rate that varies by payment type (credit card vs. ACH bank transfer).
You can choose to pass the processing fee on to your customer or absorb it yourself. For current rates, contact us or review the details when you enable payment processing in your account settings.
The Cinderblock mobile app (available for iOS and Android) includes near-full feature parity with the web app. From your phone or tablet you can:
- View, create, and manage jobs
- Schedule and update appointments
- Create and send estimates and invoices
- Accept customer payments
- Add job notes, photos, and files
- Create and complete tasks
- Log time (Build plan)
- Create and send purchase orders (Build plan)
- Communicate with your team via job notes
- Access customer records and history
The app also works offline: you can view job details, add notes, upload photos, and log time without a cell signal. Everything syncs automatically when connectivity is restored.
Yes. The Cinderblock mobile app includes offline mode for situations where you don’t have cell service: remote job sites, basements, or areas with poor coverage.
While offline, you can:
- View job details, notes, and schedules
- Add photos, notes, and task updates
- Log time
All changes made offline are saved locally on your device and sync automatically once your connection is restored. No manual action required.
The desktop web app requires an internet connection.
Integrations
Yes. Cinderblock connects directly to QuickBooks Online and syncs your records automatically. No manual exports, no copy-pasting between systems.
QuickBooks integration is included on both the Foundation and Build plans.
For setup instructions, see QuickBooks Online Integration.
The following records sync between Cinderblock and QuickBooks Online:
Customers: Customer records can be linked manually or matched automatically. Updates in either system stay in sync.
Invoices: Invoices created or updated in Cinderblock sync to QuickBooks with all line items, amounts, and statuses. If anything changes mid-job, both systems reflect the latest version.
Payments: Payments recorded in Cinderblock (including online payments collected through Cinderblock) sync to QuickBooks automatically.
Services and materials: Item details including name, description, price, cost, tax settings, and SKU stay synced between both systems.
Income accounts: You can set which QuickBooks income account each service or material reports to. Cinderblock syncs everything to the right category automatically.
The sync is two-way for most records. Changes made in either Cinderblock or QuickBooks are reflected in both systems.
Account & Setup
Below are the steps to close your Cinderblock account and delete all of its data.
- Login to your Cinderblock account using the Cinderblock mobile app.
- Go to ‘Settings’ (by accessing the menu found in the top left of the Home screen).
- Go to ‘My Profile > My information > Account settings’.
- Tap on ‘Close my account’.
- Tap on ‘Proceed with closing my account’.
After following these steps your account will be immediately closed.
Data retention period: Your data will be deleted from our servers 30 days following your account’s closure. If you wish to restore your account, please contact us within 30 days of closing it.